Privacy Policy

This is the Privacy Policy of Loop.law Pty Ltd ABN 19 624 853 318 trading as Loop.law ("we", "us" and when relating to us, "our").

We are committed to protecting the privacy of our clients, contacts, suppliers and employees ("you" and when relating to you, "your") and complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

In this policy we describe how we manage your personal information.

1.    The kinds of personal information we collect

The kinds of personal information that we collect includes:
(a) contact details such as name, role or position, address, email address, mobile number, landline number and fax number;
(b) information relating to your circumstances and affairs relevant to the matter/s in which we are instructed;
(c) information about your legal interests and requirements and the legal services that you may wish to purchase;
(d) information regarding our communications with you;
(e) if you are an employee or prospective employee, information about your qualifications, skills and work experience; and
(f) if you are a supplier or prospective supplier, information about your business skills, services, products and prices.

2.    How we collect personal information

2.1 We collect personal information by various means including when:
(a) you contact us with a question or inquiry;
(b) you instruct us to act for you and we open a file and conduct a conflict check;
(c) our clients provide information relating to related and adverse parties relevant to the advice or services we are providing;
(d) we undertake a search or investigation; and
(e) you visit our website or use our mobile applications.
2.2 Where practicable we collect personal information about you directly from you. However, we may have collected information about you from a third party such as a client, a real estate agent, a third party information provider, the courts or a person responding to our questions or inquiries.
2.3 If you are a client and do not provide us with name and address information we cannot act for you.
2.4 If you do not provide us with accurate personal information we may not be able to carry out our instructions or achieve the purpose for which the information has been sought.

3.    The purposes for which we collect, hold, use and disclose personal information

3.1 We collect, hold, use and personal information in order to:
(a) respond to your enquiries;
(b) provide legal services;
(c) employ competent and diligent personnel;
(d) monitor or improve the use of and satisfaction with our legal services; and
(e) let you know about our expertise and legal services that may be of interest to you.
3.2 We disclose personal information:
(a) in order to carry out the instructions of our clients; and
(b) (b) subject to our confidentiality obligations, when using services in support of our legal practice.

4.    The parties to whom your personal information is disclosed

4.1 Subject to our confidentiality obligations, we may share some relevant personal information with:
(a) parties related to a matter you have with us, government authorities and service providers as reasonably required to carry out your instructions;
(b) (b) third party service providers who assist us to complete online property exchanges, including conveyancing, financial settlements and lodging documents with land registries. One such provider is Property Exchange Australia Limited (PEXA). Further information about PEXA’s use of personal information can be found here and
(c) (c) third party service providers who assist us with archival, auditing, accounting, legal, business consulting, website or technology services.
4.2 We also will disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where we have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been is being or may be engaged in, in response to a subpoena, discovery request or a court order.

5.    Disclosure of information outside the jurisdiction of collection

  Some of the third parties described above including our service providers and related bodies corporate may disclose your Personal Information to a recipient outside Australia in the course of carrying out your instructions.
6.    Security
  We take reasonable physical, technical and administrative safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification and disclosure.

7.    Access/correction/updating personal information

7.1 You can contact us to access, correct or update your personal information. Unless we are subject to a confidentiality obligation or some other restriction on giving access to the information or we are permitted to refuse you access under the Privacy Act, we will endeavour to make your information available to you within 30 days. Examples of circumstances where we may refuse to give you access to your personal information include where:
(a) giving access would be unlawful;
(b) we reasonably believe that giving you access would pose a serious threat to the life, health or safety of any individual or to public health or public safety;
(c) giving access would have an unreasonable impact on the privacy of others;
(d) the information could reveal the intentions of a party in negotiations;
(e) giving access could prejudice the taking of appropriate action in relation to unlawful activity;
(f) giving access could reveal evaluative information in a commercially sensitive decision making process.
7.2 If you request to correct your personal information, we will correct, or, if we consider more appropriate, note your request for amendment of the information on your record.
7.3 We will not charge you to make a request to access your record but we may charge you to actually provide access depending on the costs associated with obtaining and providing the material.
7.4 These actions can usually be taken by contacting a customer relations representative using the contact information on the "Contact Us" section below.

8.    Telephone recordings

8.1 We may record telephone calls made to or by us. If you object to your call being recorded you will need to end the call when you are told that the call is being recorded. You may contact us through alternative methods of communication.
8.2 Call recordings are stored in Australia on the network of our third party service provider. Personal information collected in the course of recording activities will be stored securely.
8.3 Request for copies of your recorded telephone conversations with us must be submitted in writing to the person noted below at point 10.

9.    Notification of Changes

  If we decide to change our Privacy Policy, we will send you a copy of our revised policy or post a copy on our website.

10.   Complaints / Contact us


If a breach of this Privacy Policy occurs, a complaint may be made to us by sending it to info@loop.law
(Attention: Privacy Officer) or by calling: 1300 566 752.

We will endeavour to respond to any complaint within 30 days. If you are not satisfied with our response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints

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